I've left a message at the shop, asking for the VIN number for the new scooter. Hopefully I'll get a call back today so I can be prepared from my end for an easy handover. I'm sure they want me out of their hair, their shop and their lives almost as much as I want my scooter.
This has been a really strange experience, something I've never gone through. I've never been called into the principal's office and had a finger waggled in my face, I've never rocked the boat or had people this mad at me before.
Well, except a landlord who ended up losing to us in a Housing Tribunal hearing, and who eventually lost the house to his creditors after purgering himself in another trial. He was pretty mad, but he caused his own undoing by breaking the law. His creditors kept leaning on us to move out, and sent strangers into our apartment to look around (for repairs, I guess) without warning us. The judge in that hearing really laid into them. Giant finacial institution being assholes to three young women, didn't look too good for them. We lived rent free for a couple of months as a result. But in that case my room-mate was the driving force behind our fight. I probably would have just shrugged it off and moved out, but I was glad we didn't. I'd never been strong enough to stand up for myself like that, and it was a real life lesson. I'm trying to decide what I've learned from my scooter saga.
I think most important is to be sure you're understood, and taken seriously when you're unhappy with something.
I feel like I wasn't taken very seriously early on because I was too willing to accept what I was told. If I was told, "You're next", I believed it. If I was told, "We're really sorry, we're going to get to you as soon as we can", I believed it. If I was told, "I can't make the mechanic do it, it's up to him when he wants to start", I was astounded, but I believed it. If I was told, "We're starting on it tomorrow", I believed that too. I had daily conversations to the effect of:
Concerned Friend: "Hey, do you have your scooter back yet?"
Me: "No, they're going supposed to get started on it this week."
Concerned Friend: "Are you kidding? How long have you been waiting?"
Me: "Mumble."
Concerned Friend: "Seriously, just get your money back while you still can. They're jerking you around."
Me: "No, they're not, they're not bad guys. They're just busy. But they said they really appreciate my patience and that I've been so cool about having to wait, and that they're going to make this right. And I believe them. They're going to do the right thing."
Very worried now Concerned Friend: "Well, good luck with that."
Every time. What is it Bush said? "Fool me once...Shame... Shame on... you. Fool, fool can't get fooled again". Yes. Well spoken. But then, as Bush will tell you, actions speak louder than words.
I really wanted to trust them. It was an unfortunate cycle. Every time I went to the shop, I fully believed and expected to see my scooter's guts all over the garage. And it was crushing to never see it come to fruition. I was increasingly demoralized.
And I want to give credit where due. When I started dealing with the owner directly, he definitely took me seriously (Hell, it's his shop. Of course he wants things done right!), by then I was back to square one. Square one is a good place to be, if not a little discouraging to be there so late in the game.
And I feel like my blog was taken too seriously. Although I can understand the defensiveness when people read an accumulated account about something that built up frustration two months ago, but which I've since moved past, personally, because we were finally getting somewhere. And again, comedy and satire is what I do. I know my snarkometer is set pretty high, but that's my gig.
It's a journey. Life is a highway. One small step for man. Knock three times on the ceiling.
Thanks to all who have supported me and shown an interest in my experience. I will definitely keep you posted. More to come!