Holding pattern

No new information on the scooter, the shop was closed yesterday and again today. I didn't get a call back with my VIN number, but I'm not going to sweat it. Sometimes phone calls don't get returned.
I sent an email today, to remind them about the VIN, putting the full seat on as agreed, and that since I've returned the rear rack I bought last season, I'll either need a refund or an exchange. If it's in writing, there can't be any confusion.

For the record, it's been 390 days since this started.