The Douchery Continues

What the hell.


----- Original Message -----
From: Danielle Premier Fitness Rogers Centre
To:
Sent: Friday, March 31, 2006 10:26 AM
Subject: Re: Cancellation of Membership
HI Tabetha,
I Looked at your notes, they review the papers i sent them and they wrote that The payment that you made when you signed up was used for your Feb 10/06 payment becuase in Feb 06 you were only charged on Feb 24/06. They denied your refund of $18.73.

Yours in Good Health
Danielle De Melo
Customer Service & Collections Department Premier Fitness Clubs
Rogers Center 1 Blue Jays Way Gate 13 Toronto, Ontario M5V 1J3
danielle-premier@hotmail.com 416-341-2570

And my response...

Danielle, this is not acceptable. Have them review the statements again and have them read my fax cover sheet again.
I was charged THREE TIMES in January and I pointed this out on my fax cover sheet. Did they have an explanation for that? I have been overcharged by one payment. It has cost me $5.00 in overdraft and $5.00 in banking fees to prove to you that your company has overcharged me.

The amount of the refund should be $18.73 for the overcharge, $5.00 for the overdraft causesd by that overcharge and $5.00 for the charge incurred for generating the statement to prove to your company that your claim that I'd only been charged once in November was incorrect.

I will be contacting the Ministry of Government Services on Monday afternoon to lodge a complaint unless you can provide a more appropriate response. This is a very disappointing level of service on the part of your head office.

Tabetha

It's sloppy. It's lazy. It's moderately offensive. What, they think I'm running some sort of end around, trying to screw them for $18.73? Yeah, it's a perfect scam. Drop hundreds of bucks at a crappy gym, and then when you leave, rape them for $20! I'll be a billionaire!

I'd like to meet the myopic ass-clown who "reviewed" my statements. Must've worked at Enron.