The fine line between "nice" and "sucker"

I'm walking it right now with my scooter dealership, **** (name deleted cause they vanity google, keep reading, you'll see).

I bought a used Vespa this time last year. Picking it up was delayed a couple of times for mechanical problems, which were never quite fixed. I left my scooter with them repeatedly last season, and they never managed to correct the fact that it drops out of gear in 3rd and 4th. They replaced a cable or two, but they never cracked open the engine.

Now I'm no scooter genius, but I figured out by doing a little research, that the problem is most certainly the flywheel. Not a cable.

Last summer, I left the scooter with them for over a week and dropped by one day to see how things were going. They hadn't even looked at it yet. I'm sure they're busy over there, but at some point, don't you set a few things aside, and solve a problem that you've been futzing with for a couple of months, that left your customer broken down in rush hour traffic after a faulty transmission cable you replaced snapped while that customer was travelling at 40 kph?

I've been really nice. I haven't yelled, I haven't blamed them. I just want them to fix the damn thing. I stopped by in May, asking them when they'd be able to fix it once and for all. They said they'd call when a bench opened up. I'm "next". Getting my scooter fixed is a priority, cause I've been so patient, and they really appreciate it. They want to "make it right".

Really? Weeks go by. No word. Once again, the scooter breaks down in traffic, and I call them for help. The "promise-maker" shows up and pushes my scooter back to the garage. I'm next in line for repair. Really! Swear to god. The minute the guy is done with his current repair, I'm in!

Motherfucking WEEKS go by. I left the scooter with them on May 26th. I got a call last Wednesday that they're about to start work on it. I'm thrilled. I tell them I'll check in when I get back from San Francisco.

Well, I just got off the phone with the "promise-maker". Seems that the mechanic is off today. He was at a race all weekend. I don't fucking care. How's my scooter? Where are we with the repairs? The Promise Maker doesn't know if the guy has even cracked the engine yet. What? Fucking what? Last time we talked, he was starting on the repair the next day.

"Yeah, I don't know."

"Uh-huh. Can you ask him?"

"He's not here today. He took the week off."

Fucking what?

"Is there another mechanic who can work on my scooter?"

"They all took the week off."

Fucking what?

"So you won't have any idea what's going on until next week." I'd hoped to have my scooter back in time for the rally this weekend.

"I can call him at home and find out, I'll call you back by the end of the day." Yeah, I'll hold my breath.

I'm furious.

I've already sent a quote request to Motoretta to see what they'd charge to do the repair, and how long it'd take. I have a feeling less than a month. Up till now, I've only been bringing it back to Scooters on Front because it's still under warantee with them and the "repairs" don't cost me anything. That ride is all but over. At this point I'm pretty much willing to write off the cost of the repair in favour of actually getting to ride my scooter sometime this summer. Cause Lord knows I wouldn't take my scooter back there when I'd have to pay for it based on the service I'm getting now.

Fucktards.

Oh, and could this be the reason why they've been too busy to fix my scooter?

From: http://www.cmgonline.com/MBS_Rally/

TEAM "***" SET TO RAPE, PILLAGE AND PLUNDER IN THE MAD BASTARD




WTF? These guys are going to be hard to beat.
"The Promise Maker" and "The Scapegoat" of *** are definite contenders for the Rally grand prize that will be awarded to the Maddest Bastard – just check out their rides for the Rally!

Vintage Vespa aficionados may recognize the pieces that make up a mid-eighties PX125 T5 and the P125 ETS. Also worth noting is the fact that this photo was taken only a week ago!

Will these things be running in time for the Rally? If so, how long before they catch on fire or simply seize up? Stay tuned.

Hmmmh, maybe we could get some charity betting incorporated into the Rally…

You fucking fuckers. Hope you enjoyed your stupid rally.