A new bullseye for my consumer rage

I've wondered what I would do with my time and my crabbiness once my scooter saga was resolved...
The following is an email I just sent to the Brick:

I would like to resolve a complaint I have regarding the delivery of my recent purchase.

At the time of sale, I opted for delivery specifically because the sales associate, Vivian assured me that my old mattress would be taken away and donated to charity. This was the only reason I opted for delivery. I was not told about having to wrap the old mattress, nor was I offered a bag to do so. Other than this omission, Vivian was a great help.

The morning of my scheduled delivery, I woke up at 7:30 to wait for my call (was told I'd be called between 7:30 and 9:30). Didn't happen. I called the Brick after 10am to find out what was happening - no information.

Around 10:30 I was surprised to hear a knock at my door - the delivery truck was there. I asked why they didn't call. The delivery man said he did call at 7:30. I showed him my phone, and said that it recorded all incoming calls, and that it hadn't rang. I asked if he left a message, since he didn't speak to me.
He said, "I don't know, maybe".

He refused to take the old mattress on the grounds that it had to be wrapped in plastic for sanitary reasons - again, first I'd heard of this. He then proceeded to tell me that it was for their own protection and went on to imply that my mattress was a hotbed of parasites and disease. I understand the need for protection, but it can be explained without being insulting.
While he was essentially calling me filthy, he stood there in snowy boots dripping salt and water onto my carpets - same for the other delivery person who actually dragged the mattress and box spring through the slush outside and into my home.

I asked if I could use one of the bags that came with the new mattress to wrap my old one, and they mumbled something unhelpful and continued to drip on my carpet. I asked them to go. I immediately had to walk around my whole living room, dining room and hallway with towels to clean up after them, as well as wiping the melting snow off the mattress and box spring, which were, fortunately, well protected.

This was a frustrating experience, because
a) I was not told when they were coming
b) I was insulted
c) My home was dirtied
d) There was no warning that I'd need to wrap my mattress, and no solutions provided by the delivery men to help resolve the problem.

I could easily picked the mattress up myself. Again, the only reason I opted for delivery was so that my old mattress would be taken away. To not have this task accomplished and to be insulted in the process is not acceptable.

The final straw came last night when I received a sales call at home from VoxCom. I expressly indicated to Vivian, and wrote on the sales order that I did NOT consent to being contacted by this vendor. I am not pleased that my personal contact information was provided to VoxCom. I would hope that the Brick takes their customers’ privacy more seriously that this.

I would like to believe that this is not typical of a purchase from the Brick, and the service I can expect to encounter should I choose to shop there again.
Please contact me with details regarding how you propose to resolve this complaint. I think reversing the delivery charges is a fair start.

The new mattress and box spring, however, are awesome. I would say that I slept like a baby, but it was just so weird to be so... comfortable! And my poor dog can't seem to jump quite high enough to get on the bed every time. He's done some impressive flips and wipeouts. I think he forgets that he can't quite make it onto the bed, cause he'll get down for a while, and then start whining. Dude. Just stay on the bed.

My sister and I have had a very domestic Christmas and New Years. We had some extra dough in the "house account", (we always pay a little more into the account than what we actually owe for our mortgage and condo fees) and so we bought a new stainless steel dishwasher for Christmas. Next goal, new stainless steel fridge.

Then this past weekend, while out looking for a new duvet cover and sheets for my new bed, we strolled into a lighting store and finally saw a chandalier for our dining room that we both really liked. Hey, what's a few hundred more dollars? This is the joy of the "house account". What's that? A new blender? Grab it! New shoe rack for the front closet? In the cart! Oooh, corner shower caddy! Sold!

Savings. Who knew?