The ripple effect

Apparently my safety certificate is at the shop, ready for me.
What's missing? The letter from NewAd

I know the shop owner called them, I was on the phone with him as he dictated the contents of what should be in the letter to the NewAd dude. The NewAd dude was supposed to write up the letter and fax it over to the shop.
After hanging up with NewAd, the shop owner lamented to me, without a trace of irony, how he has to keep after them and hold their hand through the whole process.

That was four hours ago, and I just called to ask about the letter. Still not there. It worries me that the fate of my successful turnover is in the hands of some marketing dude who doesn't know me from Eve, and doesn't give a shit about me or my year and a quarter long battle.

Well, the owner of the shop thanked me for reminding him, and said he'd call and give the marketing dude shit.

I can only hope.