Guess what I don't have?
Go on... guess.
You'll never imagine.
Ok, I'll tell you.
My scooter. I don't have my scooter.
I saw it, gutted. I showed up at the shop, and one of the mechanics was there. He asked if the owner had called me.
Um. Nope.
"So you haven't heard the latest excuse."
Shit.
"The engine the other mechanic was building for your scooter is done. It's just in that scooter over there."
I see.
"There was an emergency job, this scooter has to be out in BC this weekend for the CBC, there's a contract..." (aren't they on strike?)
Uh huh. My head is exploding. I'm not going to shoot the messenger, it's obviously not his fault. But to say I'm pissed is an understatement. What about me? What about the fact that I've been waiting a long fucking time? What about the fact that I was told I'd be riding by today? What about my contract?
"The Owner said he was going to talk to you, that you'd be ok with it."
Well, guess what? He didn't, and I'm really NOT ok with it. Not in the least. I ask him, laughing, if the owner really thought that I'd be ok with him taking the engine I'd been waiting for - my engine - and delaying the delivery of my scooter by at least another week. I really have a hard time wrapping my head around what part of that the owner thought I would be "ok" with. What, I've already waited a year, been told numerous deadlines that meant nothing, and I'd be "ok"with it happening again?
Unbe-fucking-lievable.
The owner shows up while I'm talking to the mechanic, and starts saying something about a crankshaft. The mechanic stops him, saying he's already filled me in, and progresses to explain to me that he's going to get another job out of the way on Tuesday, and then start on my scooter as soon as that's done.
I ask him how long a job like that should take, generally speaking. Not that I'm asking for another meaningless date, just an idea of how long he thinks it should be. Assuming everything goes ok, he thinks he should have me riding by Friday. He's going to work on my bike, and my bike only. I turn to the owner, "you're going to leave him alone to work on my bike, right?"
Oh yes, of course Nothing will interefere. I want to believe. But then I wanted to believe that "this wasn't how they do business", too. More of the same, for me.
I tell the mechanic that I don't want him to feel like he has to rush, I want him to take his time and do it right. I want him to build this bike the way he'd build his own. He's good with that. He says to call him on Friday. I ask him to call me if any surprises come up, so that I know what's going on. Either way, I'll be stopping in early next week. While I don't want to rush the mechanic, I'm so fucking done with this. The mechanic says he's going to put some brand new rims on for me. Nice, thanks. The owner says something about adding some "nice"things to the scooter for me. Yeah. Make it nice, thanks. Honestly, just honouring your word is the only thing I want right now.
It has to be either a scooter on Friday, or my money back, plus the hundred bucks it'll cost me to cancel the insurance I renewed back in July when I thought I was getting my scooter soon. I'm tired of it.
And those are the facts. I can't help how it makes people look. It's what happened. I guess the difference between my contract with the shop and the CBC's contract with them, is that the owner seems to think I won't sue them.

19 Comments:
even if you do get your scoot you should get some compensation. that is an unacceptable way to run a business.....
Yep. Jen's right. I'll say it out loud too.
Scooters On Front...based on the way you have treated Tabetha Wells, I will never do business with you, and I will actively dissuade others from doing business with you. If anyone suggested they wanted a Scooter, I'd say that ANYONE but Scooters on Front would be fine. When I'm interviewed for any of our shows (and I will be), I will mention that you suck. The next time I do a show, I'll mention that you suck. When I write for a show, I'll mention that you suck.
Total riding time for Tabetha over two summers: 2 months. Total time in shop: 6 months. Conclusion? YOU SUCK!!
It's probably the most insulting thing that's happened so far.
But hey, at least my engine can get cast in something. I should get a cut of the proceeds from that contract! I'll be my engine's agent.
GET YOUR MON-EY BACK! [clap, clap, clap-clap-clap]
GET YOUR MON-EY BACK! [clap, clap, clap-clap-clap]
...and I hope Pearce's new show is titled "The Indignance of Dave".
At this point, for me, it's matter of principle. You say you're going to do something, you're gonna fucking do it.
I almost feel like getting my money back is taking the easy way out, AND settling for something that I don't want. I mean, yes, I want something for my money, even if that means eventually I'll have to get my money back (and by eventually, I mean this Friday if the bike's not ready) but more than that, I want the scooter, and they're gonna have to deliver.
I'm not going away, and either is this blog. The longer this goes on, the worse the shop looks, and only the owner can repair the damage to his reputation that his actions have caused.
When blackjack dealers change shifts, they do that special hand clap.
My advice: Do the clap and leave.
Life's too damn short for crap like this.
get your scooter and get at least some of your money back...cost of insurance for the summer would be a minimum.
I'm so fucking stressed.
I know I should be demanding all sorts of shit, but I can't even get my scooter from these people...
You're a better person than I am tab. I would have told them to F-off a long time ago. You have put up with so much from this company and been SO accomodating on so many levels. If this company were a lover...you'd be in a safe house right now.
STOP THE MADNESS, SCOOTERS ON FRONT.
Yup, it's true, Jan.
I should have stuck to my guns back in June when I asked for my money back. I don't know what made me think the way they treated me would change.
Oh, and I really DID walk into a door.
Oh dear... Tabetha this is just AWFUL treatment! Put yourself in the mind of Mr. Owner:
"Well, I've got Ms Wells scooter done and ready to deliver. Finally I can live up to my word as an upstanding business man and human being. I deliver it to her - she'll be happy and I can be glad I've fulfilled my obligation...
But wait! Something else just came up. I know: I'll just take the engine out of her finished scooter which I was to deliver to her and put it in some other scooter. YEAH! I can get away with this no problem!!"
This is customer service at its WORST!
I'm not sure if this has been suggested to you Tab (maybe it has already) but how about calling up one of those consumer advocate folks like "Silverman Helps"?. Sic them on Scooter On Front!
But I gotta say I admire your tenacity in all this. If getting your scooter is what you truly want instead of your money back, then keep powering on Tabetha!! STAY ON THEM LIKE STINK ON A MONKEY until they deliver the goods! They owe you a $^#@# scooter and they damn well better deliver it.
chanman
Tyler Bryce thinks we should start a call and letter writing campaign. Would hundreds of calls and letters weekly get your scooter finished?
Hell, I encourage people to go down and picket the place.
holy CRAP! is there a reason you went to these guys instead of someone else (sorry, i'm late to the party)?
i'd be sick as hell too! HEY, if you want a little pick me up, i read this HILARIOUS version of "the aristocrats" written as if told by bob newhart...let me find it...that'll pep you up!
:)
Let's see if I can sum up.
Summer 2004- Girl buys used vespa from local shop. Full one year warantee.
Scooter has bad transmission. Shop replaces cable. Scooter still has bad transmission. Shop says they're too busy to fix the scooter, but they'll call girl when a bench opens up. No calls, repeated visits to the shop carry the same results.
Jump ahead to spring 2005. Shop still says they're busy, but girl's scooter is next, and they're sorry, and they want to make it right.
Scooter breaks down once and for all. Girl drops off scooter at shop, shop manager promises scooter is priority.
Three weeks go by, scooter is not touched. Manager says mechanic is starting on it "tomorrow".
One week goes by, scooter is still not touched.
Girl asks for refund.
Shop counters with offer of bigger, better, newer replacement scooter.
Girl accepts, and gets it in writing from shop owner.
Weeks go by, no progress on replacement scooter. Waiting for parts.
Shop owner finds girl's blog where she'd been blasting the shop for jerking her around. Ambush.
That's the gist of what's been going on. It honestly makes me sick to my stomach at this point.
Oh yeah! And earlier this summer I contacted the other scooter shop in town to see what they'd charge to repair the transmission.
They don't carry parts for my model.
booooooo!
gosh, you know, i'd take your case.
You're hired! ;)
Now, as my American lawyer, are you allowed to go to the shop and hoof the guy in the balls?
Probably not, right?
Damn your ethics!
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